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You can cancel the order or change the shipping address anytime before we send the products out to you. But once the product has been shipped out, we can't refund or change the address. 

 

If the product you received is a defective one, please send us the proof to qqae_service@outlook.com, and after checking, we can send you a new one, we don't refund any devices after the order is shipped out. 

 

We don't accept returns on our devices, If the product you received is a defective one, please send us the proof to qqae_service@outlook.com, and after checking, we can send you a new one, we don't refund any device order shipping out. 

 

If your order is missing during shipping, send us an email, and after checking it out, we can send you a new one.